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FAQ

How do I request a quote?

 

On the product detail page, you can directly use the Online Inquiry to get the quotation. This way we can offer you the very best price available within 1 working day. However, if you require any additional information please feel free to contact our sales team.

sales@zokkin.com

 

Can I order a sample?


Of course you can order a sample in order to view, feel, test and assess the item. Samples of items that cost less than £ 5.00 you receive for free.

*Conditions

• Samples of items with a total order value less than £ 5.00 (excl. shipping costs) will be sent for free.

• When you order samples with a total order value over £ 5.00 (excl. shipping costs), then you should pay for these samples plus shipping costs . But If you place an order within 4 weeks, we will credit the invoice and you can retain the sample.

 

REQUEST A FREE SAMPLE

Please feel free to contact us. We are pleased to help you.
E-mail:
sales@zokkin.com

 

What is the MOQ ( minimum order quantity)?

 

ZOKKIN offers our customers low minimum order quantities. Normally the minimum order quantity varies per item. You can view the minimum order quantity on the product detail page.Or just contact our Sales Team for more mixed shopping options and Free Shipping Solutions

E-mail:sales@zokkin.com

 

What are the shipping costs?

 

The shipping costs are based on the order quantity and the weight of the shipment. If you want an indication of the shipping costs, please feel free to request a quote. The quote specifies the shipping costs. You can find general logistic solutions and estimated shipping time as well:

 

Shipping Methods

Used For

Shipping Time

Sea FCL

Bulk order, full container load

25-30 Days

Sea LCL

Bulk order, less than container

25-30 Days

Air (≥ 45kg)

Small order, shipped by air

5-10 Days

Express(45kg)

Small order, express delivery,

door to door

3-7 Days


What is the delivery time?


The production time begins once you have approved your order. The delivery date on your order confirmation will be advised. This does not include the transportation time from our distribution center.

If you require your order by a certain date, please mention this to us at the time of ordering and where possible we will ensure your delivery date is met. If the desired date is not feasible, we will contact you.

  • Standard production time

If not otherwise stipulated, there is a standard production time of 10 to 20 working days. 3 to 5 working days for product in stock. The production time begins once you have approved your order confirmation and does not included transportation time from our distribution center.



If I have a complaint,whom do I contact?


Your order is handled with the utmost care. Nevertheless, should you be dissatisfied with the end result, please contact us via sales@zokkin.com

We will find a suitable solution together with you.If you are not satisfied, then we are not satisfied! That is why we do our very best to ensure that everything is according to your wishes.



How do I contact you?


You can contact us not only by E-mail  but also by Skype as well as WhatApp. More than that ,you can contact with your exclusive account manager in your preferred language. They are available during office hours at Local time from 09: 00 to 17: 00.

If any questions, Please feel free to contact your sales support :sales@zokkin.com